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| Developing Countries |
Recent years is arguably only one country that became a major outsourcing destination for companies in the United States and in other developing countries: India. Beginning of work for customer service and call center, outsourcing has evolved into a business that reached $ 69 billion. India has several major advantages in this field. In addition to the cheap labor cost, India has many workers who can speak English and a call center staff. They also have many experts in the field of computer technicians who can run a server-server and data center. However, after the companies in the United States managed to reduce costs and move jobs, entry level, they start trying to do the same thing with more jobs in high level areas such as research, accounting, and financial analysis.
Besides IT, call center and customer service are the main areas of outsourcing in India
Because of these jobs is not an emphasis on the number of human resources and require more specialized skills, countries like Argentina and Poland have a pretty big opportunity. In 2011, companies in South America and Eastern Europe opened 54 new outsourcing facility. Countries in these areas had average salaries higher than India, but slightly lower than the United States. For example, using outsourcing firms to hire an entry level accountant in Argentina will cost 13% lower than in the United States, while India 51% lower than in the United States. However, there are several advantages in the context of business interaction and value offered by these countries compared to India.
Cities such as Sao Paulo in Brazil has a large number of young people with a degree in technical and business who can speak good English. They are capable of doing almost anything ranging from video games to make the analysis of credit for foreign companies. Brazil also has a Java programmer and most of the world's second-largest number of COBOL programmers in the world.
Another advantage of the countries in South America is that they have the same time zone with the United States. Some of the work particularly with respect to the subject of business and finance often requires communication and meetings over the phone or internet. The time difference is usually only one or two hours of the offices in New York or Los Angeles into a surplus that helps. Recognizing these advantages, even Tata Consultancy Services, one of the leading outsourcing companies in India, now has about 8500 workers in South America.
On the other hand, the outsourcing trend began to promote the overall value of this benefit the countries in Eastern Europe. Poland is more than 50 percent of young people studying at university, started a new target for outsourcing. Ranging from technology companies like Microsoft and IBM to audit firms such as Ernst & Young, now has outsourcing center in Poland.
Eastern Europe and South America began to become the outsourcing destination
All this suggests that multinational companies are beginning to realize that not just the easy jobs and entry level that can be transferred abroad. In addition they have also started looking for a country that can provide a better overall value. Salaries are cheaper does not always guarantee the overall costs to a minimum. With cost a bit more expensive, often the quality and efficiency of the higher can be achieved so that the total cost becomes smaller. It's actually an interesting trend as it can provide an opportunity for developing countries are beginning to achieve a high level of education. It is not possible in the future, Indonesia too, with a growing number of experts who are multilingual workforce and rising education levels, can be a destination for outsourcing of professional jobs like this.
